Support
We answer slowly, but well.
Real humans replying within 5 business days. Faster on Host and Concierge.
support@creamly.ai
First reply within 5 business days
Phone
+1 (929) 395-3697
Voicemail returned within 2 business days
Mailing
Cheer Q Limited
1580 N. Logan St., Ste 660 #78258
Denver, CO 80203, USA
Verified company information
- Legal name
- Cheer Q Limited
- Entity type
- Limited Liability Company (LLC)
- State of registration
- Colorado, USA
- EIN (US Tax ID)
- 41-5243195
- BOIR Filing ID
- 50000016428232
- FinCEN ID
- 2000-0738-8208
- BOIR filing date
- 2026-04-08
- Status
- Active
What can we help with?
Quick answers.
How long does refund processing take?
Approved refunds are returned to the original payment method within 5 business days.
Can I bulk-export all my projects?
Yes, in Settings → Export. We email a zip with mp4, png, and json metadata for each event.
Do you offer enterprise / volume pricing?
Above 1,000 invitations a month, email support@creamly.ai with a brief use case and we will respond within 5 business days.
Is Creamly available outside the US?
Yes. Creamly is available globally where compliant. Pricing is in USD. EU and UK users have GDPR rights; California users have CCPA rights.
Changelog
2026-04-22
Lower-third subtitle support shipped to Concierge plan.
2026-04-15
Yearly billing introduced with 20 percent discount across Host and Concierge.
2026-04-08
BOIR filing complete. Status: Active.
2026-03-28
Vintage style template pack launched (12 new designs).
Still need a human?
Send us a note. We log every email and respond in order received.